Frequently Asked Questions

BOOSTED App for Business

Customers with NDIS funding, aged care funding or other can use the BOOSTED App to be matched to organisations that suit their unique needs.

The BOOSTED App asks the customer a series of questions to understand their needs. This generates a job request and all organisations matching the customer’s needs are alerted with a notification to their phone or email.

The matched organisations can review the job request either on their smart phone or computer. They can make an informed decision whether to accept or decline the request depending on their ability to deliver the requested service or supply the product.

The job request stays open for a 24-hour period, giving organisations 24 hours to review the job request and either accept or decline.

The first 2 organisations and a randomly chosen organisation (3 in total if applicable) will be forwarded the contact details of the customer to follow up the request.

The customer will be notified of the 3 chosen organisations and advised they will be in touch for further discussion. The customer will also be encouraged to do their own research on the organisations.

After discussions with each of the 3 organisations and their own research, the customer will make their own decision on which organisation to go with.

The request will be followed up with the customer after 7 days to ensure the chosen organisations have made contact and are satisfied with the outcome.

In the event, that the customer is not satisfied with the 3 options, the job request will be re-submitted through the App if they choose to.

We understand that smaller organisations and businesses may not have an administrator sitting in front of their computer all day or have instant access to their smart phone. We value all organisations and services and want to ensure that the process is fair and equitable for everyone.

No.

Some people with NDIS plans are self-managed or plan managed which gives them the flexibility to use non NDIS registered providers

Not all people searching for a service will have an NDIS plan and will want to use other funding including insurance or pay themselves.

You can purchase the BOOSTED App via the links on our website (www.onecommunity.net.au) or directly from the Apple Store or Google Play Store from 1 March 2019. If you have any issues, please contact us on info@onecommunity.net.au

Once you have paid your subscription, you will be directed to set up your profile page on the One Community Hub which is an important step to ensure you get matched to the right customers. Furthermore, to ensure that listed organisations are legitimate we require your ABN, NDIS registration number (If applicable) and peak body affiliation (If applicable).
$200 plus GST for a 12-month subscription. There will also be charges from the jobs you have been selected for. These prices range from $5 to $25 depending on the dollar amount of the requested job.
No. If you accept the job lead, you will be one of three organisations vying for the business. It is then up to your organisation to secure the business through your customer service and engagement processes.
If the customer has entered a larger amount of funding in their job request than they actually have which meant you paid an incorrect lead price, you can submit this feedback to One Community via feedback@onecommunity.net.au. We will assess it and if deemed that the amount entered was incorrect, your next lead cost will be granted free of charge. We will also monitor the customer for any further issues.
Yes, it does! You will not have to pay a subscription fee, although you will still be charged for job requests.
The 3 selected organisations will receive the customers contact details between 24-48 hours after the submission of the job request.
When you subscribe to BOOSTED App you will sign off on the terms and conditions. All legal responsibility sits with the organisation or business and it is your responsibility to ensure you complete all the checks that you would usually complete for new clients.
If you are continually missing out on winning the job, it might be timely to review the customer service and engagement processes within your organisation. It is prudent business practice to review and improve the operations of our business for continual improvement. It might be worthwhile to seek feedback from the potential customers that did not follow through with your service.
If you accept the job lead and are one of the three organisations provided with the customers contact details, you will be charged the lead price regardless of whether you decide to follow up the job request or not. If you are unsure if you can fulfil the job requirements it is best not to accept the job lead until you are certain.
One Community’s quality assurance team will investigate the issue and all request charges will be refunded. The associated user will be removed from the App and blocked for future use.

Organisations sign off on our quality assurance assessment to ensure they act at the highest level of professionalism

We complete ABN checks on the Australian Business Register

We monitor media publications including social media to keep up to date with anything that might be of interest to the disability industry

Process for any feedback we receive that is negative including mediation if necessary

If an organisation has act unprofessionally or inappropriately, we will remove them form our platform and prevent them from and prevent them from using our system again

Customers and organisations have an option to provide feedback at any time to feedback@onecommunity.net.au

Yes! We would love to hear your feedback and will be constantly working to improve the App. Feedback can be forwarded to feedback@onecommunity.net.au.
BOOSTED can be downloaded from the Apple Store or Play Store. Alternatively, you can access via the links on the One Community website www.onecommunity.net.au.

BOOSTED App for Customers

Customers with NDIS funding, aged care funding or other can use the BOOSTED App to be matched to organisations that suit their unique needs.

The BOOSTED App asks the customer a series of questions to understand their needs. This generates a job request and all organisations matching the customer’s needs are alerted with a notification to their phone or email.

The matched organisations can review the job request either on their smart phone or computer. They can make an informed decision whether to accept or decline the request depending on their ability to deliver the requested service or supply the product.

The job request stays open for a 24-hour period, giving organisations 24 hours to review the job request and either accept or decline.

The first 2 organisations and a randomly chosen organisation (3 in total if applicable) will be forwarded the contact details of the customer to follow up the request.

The customer will be notified of the 3 chosen organisations and advised they will be in touch for further discussion. The customer will also be encouraged to do their own research on the organisations.

After discussions with each of the 3 organisations and their own research, the customer will make their own decision on which organisation to go with.

The request will be followed up with the customer after 7 days to ensure the chosen organisations have made contact and are satisfied with the outcome.

In the event, that the customer is not satisfied with the 3 options, the job request will be re-submitted through the App if they choose to.

The App can be downloaded from the Apple Store or Play Store. Alternatively, you can access through the One Community website www.onecommunity.net.au
There is no cost! It is free to use the BOOSTED app to find a service.
No. Anyone can use BOOSTED to find a service.
Anyone who is looking for a service for themselves or on behalf of someone else.
You will be matched with up to 3 services who will call you during the timeframe you requested through BOOSTED App. Once you have spoken to the provider and completed your own research, it is then your decision to choose the provider best for you!
You will be notified of the providers that have been match to you within 24 hours. These providers will then contact you at the time you requested in your BOOSTED app submission.
You are responsible to ensure that you choose the right provider. When you are sent the details of the providers matching your request, it is important you do your own research. You can do this by reviewing their profile on our App, checking their website and social media sites and checking the public reviews. When you have the initial discussion with the provider, be prepared with a list of questions to ensure you can make an informed decision on which provider to choose out of the ones presented to you.
Yes. If you prefer to search for services yourself, you can do this through BOOSTED App,
We do not tolerate misuse on BOOSTED. If we deem any job request as being dishonest you will be banned from the App.
Yes! We would love to hear your feedback and will be constantly working to improve BOOSTED. Please forward feedback to feedback@onecommunity.net.au.


Boosted app logos
Boosted app logos
One Community Pty Ltd
PO Box 3235,
Valentine NSW 2280
Phone 0408 137 306
info@onecommunity.net.au
ABN 54 621 579 066