Frequently Asked Questions

BOOSTED Pro App for Business

The BOOSTED Pro App is used by businesses wanting to make connections with people looking for specific services provided by the business. These connections are made using the BOOSTED platform.

Service providers use the BOOSTED Pro App to maintain their business profile for administration, notifications and service request matching purposes. The BOOSTED Pro App is also used to receive, review and manage incoming service requests from potential clients who have submitted a request via the consumer BOOSTED App.

There are two components to the BOOSTED Pro App, the browser based app at https://pro.boosted.net.au/ and the iOS and Android versions which can be downloaded from the Apple Store or Google Play Store.

Before you can be listed and matched on the BOOSTED platform, you need to register and setup your business using the browser based app. You can also use this app to manage your incoming service requests (review, accept, decline) and receive associated notifications.

The iOS and Android versions of the BOOSTED Pro App are intended for use while you are away from your desk and on the go. This version is a "cut-down" version of the app that ONLY provides the functionality to manage incoming service requests (review, accept, decline) and receive associated notifications, so you don't miss opportunities while you're out and about.

If you have any issues, please contact us on info@onecommunity.net.au

Customers with NDIS funding, aged care funding or other can use the BOOSTED platform to be matched (BOOSTED) to organisations that suit their unique needs.

The consumer BOOSTED App asks the customer a series of questions to understand their needs. This generates a service request and all organisations matching the customer’s needs are alerted with a notification via the BOOSTED Pro App, sms and/or email. Notifications are only sent out during normal business hours, Monday to Friday between 9:00am and 5:00pm

Matched organisations can review the service request either on their smart phone or computer using the BOOSTED Pro App. They can make an informed decision whether to accept or decline the request depending on their ability to deliver the requested service or supply the product.

The service request stays open for a 24-hour period, giving organisations 24 hours to review the service request and either accept or decline.

The first 2 organisations and a randomly chosen organisation (3 in total if applicable) will be BOOSTED and forwarded the contact details of the customer to follow up the request.

The customer will be notified of the 3 chosen organisations and advised the organisations will be in touch for further discussion. The customer will also be encouraged to do their own research on the organisations.

After discussions with each of the 3 organisations and their own research, the customer will make their own decision on which organisation to go with.

The request will be followed up with the customer after 7 days to ensure the chosen organisations have made contact and they are satisfied with the outcome.

In the event the customer is not satisfied with the 3 options, the customer will be given the option to be provided with additional, matched service providers.

We understand that smaller organisations and businesses may not have an administrator sitting in front of their computer all day or have instant access to their smart phone. We value all organisations and services and want to ensure that the process is fair and equitable for everyone.

No.

Some people with NDIS plans are self-managed or plan managed which gives them the flexibility to use non NDIS registered providers

Not all people searching for a service will have an NDIS plan and will want to use other funding including insurance or pay themselves.

You can purchase a BOOSTED Pro subscription via the BOOSTED Pro browser based app at https://pro.boosted.net.au/

If you have any issues, please contact us on info@onecommunity.net.au

To ensure organisations on the BOOSTED platform are legitimate we require your ABN and peak body affiliations (if applicable) and you will need to agree to our legally binding Terms and Conditions. The Terms and Conditions can be viewed at here.

Our introductory price is $200 plus GST, per region, for a 12-month subscription. There will also be charges from the requests where you have been BOOSTED. These fees are dependant on the dollar amount of the requested service.

Funding Amount Boosted Fee
$0-$5000 $5.00
$5001-$10,000 $10.00
$10,000-$50,000 $15.00
$50,001 and over $20.00
No. If you are BOOSTED for the request, you will be one of three organisations vying for the business. It is then up to your organisation to secure the business through your customer service and engagement processes.
If the customer has entered a larger amount of funding in their service request than they actually have, which meant you paid an incorrect BOOSTED fee, you can submit this feedback to One Community via feedback@onecommunity.net.au. We will assess it and if deemed that the amount entered was incorrect, your next BOOSTED fee will be granted free of charge. We will also monitor the customer for any further issues.
Yes, it does! You will not have to pay a subscription fee, although you will still be charged for BOOSTED requests.
The 3 BOOSTED organisations will receive the customer's contact details within 3 business days after the submission of the job request. Though this could be a little longer for more complex requests.

When you subscribe to the BOOSTED Pro App you will sign off on the terms and conditions. All legal responsibility sits with the organisation or business and it is your responsibility to ensure you complete all the checks that you would usually complete for new clients.

The Terms and Conditions can be viewed at here

If you are continually missing out on being engaged for service requests, it might be timely to review the customer service and engagement processes within your organisation. It is prudent business practice to review and improve the operations of our business for continual improvement. It might be worthwhile to seek feedback from the potential customers that did not follow through with your service.
If you accept a service request and are BOOSTED (one of the three organisations provided with the customers contact details), you will be charged the BOOSTED fee regardless of whether you decide to follow up the service request or not. If you are unsure if you can fulfil the service request it is best not to accept until you are certain.
One Community’s quality assurance team will investigate the issue and all BOOSTED fees will be refunded. The associated user will be removed from the platform and blocked for future use.

Organisations sign off on our terms and conditions, a legally binding document.

We complete ABN checks on the Australian Business Register

We monitor media publications including social media to keep up to date with anything that might be of interest to the disability industry

One Community has processes in place for reviewing any feedback we receive. When that feedback is negative we will take steps, including mediation or account suspension, if necessary, to ensure it doesn't continue.

If an organisation has acted unprofessionally or inappropriately, we will remove them form our platform and prevent them from using our system again.

Customers and organisations have an option to provide feedback at any time to feedback@onecommunity.net.au

Yes! We would love to hear your feedback and will be constantly working to improve the platform. Feedback can be forwarded to feedback@onecommunity.net.au.
BOOSTED Pro can be downloaded from the Apple Store for iOS devices and Google Play Store for Android devices. Alternatively, you can access via the links on the One Community website www.onecommunity.net.au.

BOOSTED App for Customers

Customers with NDIS funding, aged care funding or other can use the BOOSTED App to be matched to organisations that suit their unique needs.

The BOOSTED App asks the customer a series of questions to understand their needs. This generates a service request and all organisations matching the customer’s needs are notified of the service request.

The matched organisations can review the service request and make an informed decision whether to accept or decline the request depending on their ability to deliver the requested service or supply the product.

The service request stays open for a 24-hour period, giving organisations 24 hours to review the service request and either accept or decline.

After the 24-hour period has passed, 3 organisations, if applicable, are BOOSTED (matched) with the service request and will be forwarded the contact details of the customer to follow up the request.

At the same time the customer will be notified their request has been BOOSTED and will be provided with details of chosen organisations who will be in touch for further discussion. The customer will also be encouraged to do their own research on the organisations.

After discussions with each of the organisations and their own research, the customer will make their own decision on which organisation to go with.

The request will be followed up with the customer after 7 days to ensure the BOOSTED organisations have made contact and the customer is satisfied with the outcome.

In the event, that the customer is not satisfied with the BOOSTED organisations, the customer will be given the option to be provided with additional, matched service providers.

The BOOSTED App can be downloaded from the Apple Store or Google Play Store. Alternatively, you can access via a web browser at app.boosted.net.au without the need to install the app.
There is no cost! It is free to use the BOOSTED App to find a service.
No. Anyone can use the BOOSTED App to find a service.
Anyone who is looking for a service for themselves or on behalf of someone else.
You will be matched with several services who will call you during the timeframe you requested through the BOOSTED App. Once you have spoken to the provider and completed your own research, it is then your decision to choose the provider best for you!
You will be notified of the providers that have been matched to you you within 3 business days. Though this could be a little longer for more complex requests. These providers will then contact you at the time you requested in your BOOSTED app submission.
You are responsible to ensure that you choose the right provider. When you are sent the details of the providers matching your request, it is important you do your own research. You can do this by reviewing their profile on our App, checking their website and social media sites and checking the public reviews. When you have the initial discussion with the provider, be prepared with a list of questions to ensure you can make an informed decision on which provider to choose out of the ones presented to you.
Yes. If you prefer to search for services yourself, you can do this through the One Community Hub Search
We do not tolerate misuse on BOOSTED. If we deem any service request as being dishonest you will be banned from the App.
Yes! We would love to hear your feedback and will be constantly working to improve BOOSTED. Please forward feedback to feedback@onecommunity.net.au.


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One Community Pty Ltd
PO Box 3235,
Valentine NSW 2280
info@onecommunity.net.au
ABN 54 621 579 066

Event Enquiries
Phone 0455 137 430
BOOSTED Enquiries
Phone 0429 038 047